Shipping policy
We aim to dispatch orders on the same day when placed before 2.30pm Monday to Friday (excluding public holidays). Orders placed after that time or on weekends and public holidays will be dispatched on the next business day. Please note: this excludes orders with Custom Edible Images.
Purchases paid by direct credit will be dispatched on the next business day following receipt of cleared payment.
If for some reason we are unable to meet these time frames due to an item being temporarily out of stock we will contact you as soon as possible.
If your order is required urgently please contact us and we will do our best to meet your timeframes.
Our orders are delivered via NZ Post (Courier) which offers a fast and reliable service within New Zealand. Orders to Waiheke Island, Chatham Islands, Stewart Island and Great Barrier Island will be sent NZ Post Economy Service. Please note that large orders may incur a freight surcharge, and we will contact you if this is required.
Please provide a physical address as couriers will not deliver to a P O Box.
New Zealand Delivery Costs:
- Nationwide Urban $7.95
- Nationwide Rural Delivery $12.95
Delivery Times:
Once your order has been dispatched, couriers have the following targeted delivery timeframes:
- Auckland Urban: Overnight - 1 day
- North Island Urban: Overnight - 1 day
- South Island Urban: Overnight - 3 days*
- Auckland Rural: 2 - 3 days
- North Island Rural: 2 - 4 days
- South Island Rural: 3 - 5 days
- Waiheke Island, Chatham Islands, Stewart Island and Great Barrier Island: 1-3 days
Delivery timeframes are for business days only and do not include Saturdays, Sundays or Public Holidays.
* South Island Urban Parcels: shipping times depend on the size of your order and the way it is shipped. As a rule of thumb, if your order is sent in a satchel it will be overnight to 1 day; if sent in a box it will be 2-3 days. If your order is required by a certain date, please contact us, or add notes to your order.
Please note that these are targeted delivery timeframes only. Delays can occur due to disruptions from bad weather, as well as higher freight volumes following public holidays or at busy times of the year such as Black Friday and Christmas.
We recommend keeping an eye on courier tracking to ensure your parcel is delivered on time.
Tracking Your Parcel:
Tracking details will be emailed to you automatically once your order is shipped. If you do not receive your order within our delivery timeframes, please either contact the courier company with your tracking details, or let us know so that we can follow up with the courier.
Authority to Leave:
All parcels are sent with no signature required on delivery. If you are concerned about security please provide details on the best place to leave your parcel, or request a Signature Required for delivery. You can add these instructions at check-out.
Please note that neither Cake & Kitchen or our courier will be responsible for parcels once delivery has been made. This includes replacement of, or refunds for, parcels tampered with, lost or stolen following delivery.
Worldwide Shipping:
Sorry, we don't ship internationally.
Pick Up Option:
You are welcome to pick up your purchase in person from our Hamilton warehouse. When checking out, select the "Pick Up" option for Delivery Method.
You will receive an email once your order is ready to collect.
We are based at Sweet Pea Parties, 70 Rostrevor Street, Hamilton.