Dispatching Your Order:
We aim to dispatch orders on the same day when placed before 2.30pm Monday to Friday (excluding public holidays). Orders placed after that time or on weekends and public holidays will be dispatched on the next business day. Purchases paid by direct credit will be dispatched on the next business day following receipt of cleared payment. If for some reason we cannot meet these time frames due to an item being temporarily out of stock we will contact you as soon as possible.
If your order is required urgently please either email us at firstname.lastname@example.org or phone us on 07 838 9383 and we will do our best to meet your time frames, we are happy to arrange an urgent courier if required.
Orders are delivered via NZ Post and PBT Couriers who offer a fast and reliable courier service within New Zealand. The service used depends on the destination and size of the parcel. Please note that orders to Waiheke Island, Chatham Islands and Great Barrier Island may be sent NZ Post Tracked depending on the size.
A signature is required upon delivery unless otherwise specified by you at checkout; you can request to have your parcel left in the letterbox or at your front door in the special instructions box (see Authority to Leave below).
*** Please provide a physical address as couriers will not deliver to a P O Box ***
New Zealand delivery costs / times:
- Flat rate of $7.95 Nationwide
- No extra charge for Rural Delivery
Delivery time frames once your order has been dispatched are as follows:
Auckland: Overnight - 1 day
North Island: Overnight - 1 day
South Island: 1 - 2 days
Auckland Rural: 2 - 3 days
North Island Rural: 2 - 4 days
South Island Rural: 3 - 5 days
Waiheke Island, Chatham Islands and Great Barrier Island: 1 - 3 days (depending how sent)
Delivery time frames are for business days only and do not include Saturdays, Sundays or Public Holidays.
Please note that these are targeted delivery timeframes - disruptions such as bad weather can cause delays. Delays can also occur due to higher freight volumes following public holidays and at busy times of the year such as Christmas or following sale events e.g. Black Friday. We recommend keeping an eye on tracking to ensure your parcel is delivered on time.
Tracking your Parcel:
Your tracking number will be emailed to you automatically with your shipping confirmation so that you can track and trace your order online. If you do not receive your order within our delivery timeframes, please either contact the courier company with your tracking details, or let us know so that we can follow up with the courier.
We love our rural customers and don't feel you should be charged extra for being on rural delivery. However please ensure you include rural delivery in your address details so we can ticket your parcel properly - otherwise there may be delays and we may be charged penalties for under ticketing.
Authority to Leave:
All parcels require a signature on delivery, however we can provide an authority to leave without signature if you prefer. Please request this in the Special Instructions field during check-out and include details of where you would like your parcel to be left. Please note that neither Cake & Kitchen or our courier will be responsible for parcels once delivery had been made when an authority to leave has been provided. This includes replacement of or refunds for parcels tampered with, lost or stolen following delivery.
Sorry, we don't ship internationally.
Pick Up Option:
You are more than welcome to pick your purchase up from us in person. When checking out, click on the "Click & Collect from Hamilton Store" option. We'll contact you when your order is ready to pick up. Our retail store is located at 70 Rostrevor Street, Hamilton.
Combined Shipping with Sweet Pea Parties:
If you would like to shop for party products from our sister website www.sweetpeaparties.co.nz we can combine shipping so you don't have to pay twice. Just select the "pickup" option on your Sweet Pea Parties purchase and make a note to combine shipping in the special instructions field.