We endeavour to dispatch your order on the next working day following receipt of cleared payment. If for some reason we cannot meet these time frames due to an item being temporarily out of stock we will advise you via email as soon as possible.
If your order is required urgently please either email us at firstname.lastname@example.org or phone us on 07 838 9383 and we will do our best to meet your time frames, we are happy to arrange an urgent courier if required.
All orders are delivered via PBT Couriers, Toll NZ or New Zealand Couriers who all offer a fast and reliable service within New Zealand. A signature is required upon delivery unless otherwise specified by you at checkout; you can request to have your parcel left in the letterbox or at your front door in the special instructions box.
*** Please provide a physical address as couriers will not deliver to a P O Box ***
New Zealand delivery costs / times:
Orders up to $79.99 - $7.50 Nationwide
Orders over $80.00 - FREE Delivery
Saturday delivery - additional $4.00 to the above options and only available in some areas. Please contact us with your address before purchasing to ensure we can offer Saturday delivery in your area.
Delivery time frames once your order has been dispatched are as follows:
North Island Overnight
South Island 1 - 2 days
Auckland Rural 2 - 3 days
North Island Rural 2 - 4 days
South Island Rural 3 - 5 days
Your tracking number will be emailed automatically to you with your shipping confirmation so that you can track and trace your order online.
We can easily arrange delivery to just about anywhere around the world. Please email email@example.com for a shipping quote.
Please note that glassware products are heavy to ship internationally. We do not charge GST (15%) on orders shipped overseas so this can offset the shipping cost.
Please be aware that your order may be subject to local Customs duties and/or sales taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charges are your responsibility are not included in our shipping quote.
Pick Up Option:
You are more than welcome to pick your purchase up from us in person. When checking out, click the "pickup" option and make contact with us after your order has been confirmed to arrange a suitable time to pick up. We are based in Claudelands, Hamilton.
If you would like to purchase one of our small items that may fit in a courier satchel or envelope, please contact us directly and we can arrange a cheaper shipping or postal option for you.
Please contact us on firstname.lastname@example.org or 07 838 9383 if you have any questions.